IBM Recognizes Accenture as IBM Watson Customer Engagement Partner of the Year

New York: Accenture (NYSE: ACN) has been recognized by IBM as a top-performing global partner at the 2019 IBM Beacon Awards ceremony, held recently in San Francisco. For the second year in a row, Accenture Interactive was recognized as the IBM Watson Customer Engagement Partner of the Year.

The award highlights Accenture Interactive’s ability to deliver extraordinary commerce experiences across all customer touchpoints on a flexible, scalable platform that puts control over experience and commerce in the hands of the business teams.

To read the full article, visit:
https://www.martechadvisor.com/news/customer-experience-2/ibm-recognizes-accenture-as-ibm-watson-customer-engagement-partner-of-the-year/ (Accessed on 12 March, 2019)

IBM Uses Machine Learning to Lower Bottling Costs

IBM is helping Niagara Bottling lower production costs by using IBM Watson machine learning to gauge how far plastic film can stretch around bottle cases without breaking.

You're probably familiar with the thick plastic wrapping around a 24-pack of water bottles. The plastic is usually strong enough to prevent bottles from slipping through when carried. Water bottle manufacturers try to stretch this plastic during production to save money. However, there's a risk of breakage, which can cost a company the money it's trying to save. Therefore, water bottle manufacturers—such as bottled water company Niagara Bottling—are turning to IBM machine learning(ML) and artificial intelligence (AI) to help optimize the right amount of plastic that automatic pallet stretch-wrapping machines use. Ontario, California-based Niagara Bottling operates hundreds of these machines across more than 24 plants.

To read more, visit:

https://in.pcmag.com/tableau-desktop/128581/ibm-uses-machine-learning-to-lower-bottling-costs (Accessed on February 13, 2019)

IBM Earns Over 800 Patents In 2018; India 2nd Highest Contributor

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IBM inventors from India earned over 800 patents – the second highest contributor to the company’s global record of 9,100 patents in the US in 2018 – with nearly half in the fields of artificial intelligence (AI), cloud computing, cyber security, blockchain and quantum computing.

One of the patents filed from India went to IBM inventors Shivali Agarwal, Gaargi B Dasgupta, Shripad J Nadgowda and Tapan K Nayak, the company has said in a statement. They developed an AI-based approach for structured representation and classification of noisy and unstructured data in tickets used in service delivery.

Ticket analysis helps create problem diagnostics, prediction of outages and prevention of issues in service delivery, for example for help desks.

“IBM is committed to leading the way on the technologies that change the way the world works – and solving problems many people have not even thought of yet,” said Ginni Rometty, IBM Chairman, President and CEO.

Among more than 1,600 AI patents included “Project Debater” that, with the use of Machine Learning, can debate humans on complex topics — identifying evidence such as relevant text segments in unstructured text data, which supports or opposes a claim or topic under consideration.

IBM inventors received more than 2,000 cloud computing and over 1,600 AI patents.

The new patents were granted to a diverse group of more than 8,500 IBM inventors in 47 US states and 48 countries.

Source: https://www.expresscomputer.in/artificial-intelligence-ai/ibm-earns-over-800-patents-in-2018-india-2nd-highest-contributor/31472/ (Accessed on January 16, 2019)