TCS a Leader in CX Services in Energy and Utilities: NelsonHall

Tata Consultancy Services (TCS) has been positioned as a Leader in the NelsonHall NEAT for CX Services in Energy and Utilities.

“In the Business 4.0 era, utilities are on the anvil of disruptive change, with ever-evolving consumer expectations, data explosion, the proliferation of the smart ecosystem, distributed generation, and regulatory changes. Utilities today seek a connected, the collaborative, and seamless ecosystem of cognitive and digital technologies to transform the customer experience,” said Ashok Pai, Global Head, Cognitive Business Operations (CBO), TCS. “This recognition is a testament of our ability to deliver immediate benefits and meet future customer requirements across the customer experience value chain.”

TCS delivers superior omnichannel customer experiences through a well-defined engagement strategy, a streamlined digital customer journey, hyper-personalized offerings, and real-time actionable insights from customer data.

Key features of TCS’ customer experience offerings for utilities include:

• A superior end-to-end customer engagement strategy that covers envisioning, designing and deploying a tailored omnichannel engagement model covering ideation, service and experience design, and delivery.

• The Machine First Delivery Model (MFDM) that enables omnichannel customer experience management with a real-time 360-degree view of the end users to help initiate automated, proactive and pre-emptive engagements with the customer community.

• An integrated leading-edge technology solutions approach across channels and products to ensure a seamless customer journey.

• ignio powered Insights-as-a-Service, to deliver real-time and granular operational intelligence for smarter business decisions.

• KNADIA: Digital intelligent assistants that enable superior customer experience

“TCS’ implementations in self-service, digital channel enablement, personalization, and IoT analytics for energy and utilities clients highlight a strong capability across the different stages of the customer lifecycle. As the sector clients move up the digital ladder, TCS’ IP and experience in cognitive bots, responsive UI, and predictive analytics are the cornerstones of a transformational roadmap,” said Ivan Kotzev, Lead Analyst Customer Experience Services, NelsonHall.

“Our continuous investments in innovative solutions, our design-thinking approach, digital technology expertise, contextual knowledge, and investments in intellectual property strongly position us to create exponential value for our customers and transform their customer experience journey,” added Ashok Pai.

Source: https://www.ciol.com/tcs-leader-cx-services-energy-utilities-nelsonhall/ (Accessed on April 1, 2019)

Is the Future Of Artificial Intelligence Tied To The Future Of Blockchain?

Introduction

Since the beginning of modern times, each industrial revolution was driven by different automation. While factory machines and fossil fuels drove the previous industrial revolutions, the on-going automation revolution is based on data-driven artificial intelligence (AI). Understanding its impact and what will be required to support the AI-driven automation revolution is a fundamental necessity.

So, as we evaluate the impact and the support needed to harness this automation revolution, it seems that at the center of this revolution is the growing need for computing power. There are indicators that raw computing power is on its way ......

To read the full article, visit:

https://www.forbes.com/sites/cognitiveworld/2019/03/29/is-the-future-of-artificial-intelligence-tied-to-the-future-of-blockchain/#634c98376681 (Accessed on April 1, 2019)

An Artificial Intelligence Course Designed For Everyone By One Of The Topic's Most Prolific Teachers

One of the world's leading artificial intelligence teachers is back with a new course designed for the general public. Andrew Ng's latest Coursera.com course is a high-level overview of the principles of machine learning, along with how these elements can be applied to business. It doesn't require much at all in the way of a math background, which should be a relief to folks who are intimidated by the multivariate calculus or programming involved in many machine learning courses.

To read more, visit:
https://www.forbes.com/sites/gregoryferenstein/2019/03/31/an-artificial-intelligence-course-designed-for-everyone-by-one-of-the-topics-most-prolific-teachers/#752c64c76c12 (Accessed on April 1, 2019)

Wipro and IIT Kharagpur partner for advanced research in 5G and AI

Wipro Limited, a leading global information technology, consulting and business process services company, and Indian Institute of Technology Kharagpur (IIT Kharagpur), today signed a Memorandum of Understanding (MOU) to collaborate on high-impact, industry-focused applied research in the areas of 5G and AI.

Research outcomes from this partnership will be leveraged by Wipro to develop solutions for its customers, across industry verticals. IIT Kharagpur will benefit from the commercialization of the joint research insights and Wipro's real-world industry expertise.

Wipro and IIT Kharagpur will jointly take up applied research projects on industry challenges related to the design, planning and operations of 5G networks and cognitive information processing for the automation of these processes and 5G use cases. The two organizations will focus on AI research applicable in the healthcare, education and retail sectors as well as in domains such as climate change and cybersecurity. In addition, subject matter experts from Wipro and IIT Kharagpur will promote knowledge sharing through guest lectures, workshops and seminars on 5G and AI.

IIT Kharagpur is pursuing research projects in areas including front and backhaul optical networks, vehicular ad hoc networks, interplanetary networks, channel estimation, optimized resource allocation, Multiple-Input & Multiple-Output (MIMO) and millimetre wave communications, secure communication & amp; cross-layer optimization and multimedia transmission for 5G. Student research groups are also working on Network Function Virtualization (NFV) and Software Defined Networking (SDN), which holds immense potential in 5G telecommunication. In addition, the institute is also working on foundational research in AI Algorithms, formal methods, machine learning, deep learning, graph mining and analytics, game theory and mechanism design.

Wipro offers end-to-end 5G solutions for network equipment providers, network service providers, smart cities and enterprises in the media & entertainment, manufacturing, energy and utility verticals. This involves touch points across all network layers such as radio access, backhaul, transmission network, core network, orchestrator, OSS-BSS systems, edge & amp; public cloud and application ecosystem.

Wipro has developed automation solutions, powered by its artificial intelligence platform - Wipro HOLMESTM. Through algorithmic intelligence and cognitive computing capabilities, Wipro HOLMESTM accelerates the digital journey of enterprises and enhances operational efficiency, economics, and user experience across applications, infrastructure management, and key business processes. Wipro has significant expertise and several use cases in the application of AI across industry domains. In addition, Wipro's Data Discovery Platform (DDP), which has advanced analytics and AI at its core, offers Insight-as-a-Service across industries.

"Wipro is delighted to partner with IIT Kharagpur and strengthen our ties with the academic research community in India. AI and 5G are critical technologies poised to create opportunities that will significantly enhance customer experiences across industry verticals. We hope to bring together the synergies of Wipro's rich industry technology expertise and understanding of domain-specific business challenges with IIT Kharagpur's distinguished research capabilities to co-innovate and develop next-generation AI and 5G solutions that will benefit both our clients as well as the industry at large," said KR Sanjiv, Chief Technology Officer, Wipro Limited.

"Our partnership with Wipro comes at an opportune time and holds tremendous potential for co-innovation. 5G is expected to provide ubiquitous connectivity for diverse applications such as automotive communications, remote control with haptic style feedback (using artificial intelligence), large video downloads, automation of enterprise functions and low data rate applications. For instance, cars of the future will speak to each other to help avoid accidents and also share information about the road conditions ahead. With the advent of 5G, IoT will be extensively used in our day-to-day life, across industry sectors as well as in Smart City and Smart Home concepts because of enhanced connectivity, the speed of communication and reduced round-trip time latency", commented Prof PP Chakrabarti, Director, Indian Institute of Technology Kharagpur.

This story is provided by BusinessWire India. ANI will not be responsible in any way for the content of this article.

Source: https://www.business-standard.com/article/printer-friendly-version?article_id=119032900286_1 (Accessed on April 1, 2019)

Technology companies are taking Indian users for a ride

In recent months, a series of shocking and hateful incidents in India have taken hold of both the public sentiment and political discourse at the national level. Fresh in our memories are the terrorist acts in Kashmir only a few weeks ago.

To read the full article, please visit:
https://www.hindustantimes.com/analysis/technology-companies-are-taking-users-for-a-ride/story-929TcnAo31g4Zt2fNa8GNN.html (Accessed on April 1, 2019)

Tech Titans on how unlocking data trapped in silos can be transformative

Microsoft, Adobe and SAP’s Open Data Initiative aims at getting all the data

Gesture, gaze, and speech are the next big tech trends, forecast Microsoft CEO Satya Nadella in a power packed keynote discussion with classmate Shantanu Narayen, CEO, Adobe, on day two of the Adobe Summit in Las Vegas.

To read the full article, please visit:

https://www.thehindubusinessline.com/info-tech/unlocking-data-that-is-trapped-in-silos/article26663386.ece (Accessed on April 1, 2019)

New interdisciplinary course in Robotics, Artificial Intelligence: BEg Mechatronic can help you be a cobotisist

If you are imaginative and creative and want to play a part in developing the robots of the future working alongside humans, then you are a future 'cobotisist'

Interested candidates can apply at essex.ac.uk. (Representational Image)

The University of Essex, United Kingdom is set to launch a new course called Bachelor’s in Engineering in Mechatronic Systems – an interdisciplinary field of electrical, mechanical, robotics, electronics, computer engineering, telecommunication systems and product engineering. The three-year undergraduate course will begin from the academic year 2019-20 onwards and the applications process for the same has already begun at the official website — essex.ac.uk. The last date to apply is June 30, 2019.

According to Anthony Vickers, head, School of Computer Science and Electronic Engineering, University of Essex, the course will teach students to design, build and test robotic systems and including the structural frame. The design of the structural frame is the unique element that separates mechatronics from electronic and robotics.

Modules include 3D printing technology, drives and power electronics, computer programming, sensors and digital signal processing, motion control algorithms, computer vision, robotics and embedded systems are also going to be part of the course curriculum.

Talking to indianexpress.com, Vickers said, “If you are imaginative and creative and want to play a part in developing the robots of the future working alongside humans, then you are a future cobotisist”.

“If there is one thing that we can be sure about the 21st century, it is that robots will be with us in increasing numbers. Here in the School of Computer Science and Electronic Engineering at Essex, we like to use the term cobotics — the collaborative working of humans and computers. The new course will align with new research areas within the school, and to provide completeness to our work in cobotics,” he adds.

Who can apply?

Indian students who have completed class 12 or equivalent can apply for the course. The minimum marks required for the course includes an overall average from the four best subjects (excluding PE and local language). For CBSE, CISCE and other regional and national boards, the minimum requirement is 75-70 per cent, including 60 per cent marks in mathematics and 70 per cent in English.

For Karnataka, Madhya Pradesh and Uttar Pradesh boards minimum requirement is 60 per cent, including 60 per cent marks in mathematics. Students who have cleared class 12 from West Bengal board will need 55 per cent marks, including 55 per cent in Mathematics and at least 60 per cent class 10 Science exam.

Placement Scenario

As part of the course, students can undertake a placement year but students will be responsible for finding their placement. The university, told indianexpress.com, that it would ‘support and guide’ them to find a placement.  If students complete a placement year they will only pay 20 per cent of their usual tuition fee to Essex for that year.

Source: https://indianexpress.com/article/education/study-abroad/new-interdisciplinary-course-in-robotics-ai-beg-mechatronic-can-help-you-be-a-cobotist-5643840/ (Accessed on March 27, 2019)